The Friendly Neighbors Inc.​

 

Last Updated: May 23, 2025

Welcome to The Friendly Neighbors Inc. ("we," "us," "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website www.tfninc.net (the "Site"), use our cleaning services, purchase products we offer (including those fulfilled via dropshipping), and interact with us in any other way.

Please read this Privacy Statement carefully. If you do not agree with the terms of this Privacy Statement, please do not access the Site or use our services.

Our mission at Friendly Neighbors Inc. is to deliver high-quality, eco-friendly cleaning services that exceed customer expectations, all while being your genuinely friendly, all-in-one proactive property partner. We envision a future where every home can enjoy a spotless and green environment. Join us in our commitment to sustainable cleaning practices and a greener future!

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our Site, book a service, make a purchase, contact us, or otherwise interact with our services. The types of personal information we may collect include:

• Personal Identification Information:

  • Name

  • Email address

  • Phone number

  • Mailing/Service address

• Payment Information:

  • Credit/debit card numbers (processed securely by our third-party payment processors; we do not store full card numbers on our servers)

  • Billing address

  • Transaction history

• Home Access Information:

  • Instructions for accessing your property for cleaning services (e.g., key location, alarm codes, gate codes). This information is treated with the utmost security and confidentiality.

• Order Information (for Cleaning Services & Dropshipped Products):

  • Details of services booked or products ordered

  • Shipping address (for dropshipped products, this will be shared with our fulfillment partners)

  • Preferences and special instructions

• Communication Information:

  • Records and copies of your correspondence if you contact us (e.g., emails, chat logs).

• Technical and Usage Information (collected automatically):

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages viewed on our Site

  • Dates and times of Site visits

  • Information collected through cookies, web beacons, and other tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services:

  • Schedule, confirm, and provide cleaning services.

  • Process and fulfill orders for products, including coordinating with dropshipping suppliers.

  • Manage your account and bookings.

• To Process Payments:

  • Process transactions for services and products.

  • Prevent fraudulent transactions.

• To Facilitate Home Access:

  • Enable our cleaning professionals to access your property securely to perform services as requested.

• To Communicate With You:

  • Respond to your inquiries, comments, and requests.

  • Send you service-related communications (e.g., booking confirmations, reminders, updates).

  • Send you information about new services, products, promotions, and newsletters (with your consent, where required by law).

• To Improve Our Site and Services:

  • Understand how users interact with our Site and services.

  • Enhance user experience.

  • Develop new products and services.

• For Security and Legal Compliance:

  • Protect the security and integrity of our Site, services, and business.

  • Comply with applicable laws, regulations, legal processes, or governmental requests.

  • Enforce our Terms and Conditions and other agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers and Business Partners:

  • Cleaning Professionals: To provide the cleaning services you requested, we share necessary information (e.g., service address, access instructions, cleaning requirements) with our trusted cleaning team.

  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal). These providers have their own privacy policies governing their use of your information.

  • Dropshipping Suppliers & Fulfillment Partners: To fulfill product orders, we share necessary order details (e.g., product ordered, shipping address, customer name) with our dropshipping suppliers.

  • IT and Website Support: With third parties who provide technical support, hosting, and other services for our Site and business operations.

• For Legal Reasons:

  • If required by law, subpoena, or other legal process.

  • To protect our rights, property, or safety, or the rights, property, or safety of others.

  • To prevent or investigate possible wrongdoing in connection with the services.

• Business Transfers:

  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• With Your Consent:

  • We may share your information with other third parties with your explicit consent.

4. Data Security

We implement a variety of security measures designed to protect the security of your personal information, both online and offline. These measures include:

• Using Secure Sockets Layer (SSL) technology for encrypting sensitive information transmitted online.

• Restricting access to personal information to authorized personnel only.

• Securely storing home access information with strict access controls.

• Regularly reviewing our information collection, storage, and processing practices.

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Statement, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

• Account Information: Retained as long as your account is active and for a reasonable period thereafter.

• Home Access Information: Retained only for the duration necessary to provide scheduled services and then securely deleted or updated as per your instructions.

• Transaction Information: Retained for as long as necessary to comply with our legal and financial obligations.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: You may have the right to request access to the personal information we hold about you.

• Right to Correction/Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.

• Right to Deletion/Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions.

• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information.

• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

• Right to Object: You may have the right to object to the processing of your personal information in certain circumstances.

• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or you can briefly describe cookie usage here).

8. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page.

11. Contact Us

If you have any questions, concerns, or comments about this Privacy Statement or our privacy practices, please contact us at:

The Friendly Neighbors Inc. 21801 Siletz Hwy, Siletz, OR, 97380 tfnhousekeeping@gmail.com 541-270-9565