top of page

Refund Policy

The Friendly Neighbors Inc.

​

Last Updated: May 25, 2025

Our Commitment to Your Peace of Mind

To ensure transparency and quality, please note that for every one of our services, a detailed checklist is followed by our team. For specialty jobs (such as Deep Cleaning, Move-In/Move-Out Cleaning, Power Washing) and for all services performed on non-residential properties (like Vacation Rentals), we take before and after pictures to document the work performed and the results achieved. This helps ensure our services meet your expectations and our high standards.

Welcome to The Friendly Neighbors Inc. ("we," "us," "our"). We are committed to providing high-quality services and products and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds or other remedies may be offered for our various services and products. This policy should be read in conjunction with our specific service Terms and Conditions, where applicable.

Our mission at Friendly Neighbors Inc. is to deliver high-quality, eco-friendly products and cleaning services that exceed customer expectations, all while being your genuinely friendly, all-in-one proactive property partner. We envision a future where every home can enjoy a spotless and green environment. Join us in our commitment to sustainable practices and a greener future!

1. General Principles for Service Refunds

For all our cleaning and organizing services, our primary goal is your satisfaction.

  • Service Quality Guarantee: If you are not satisfied with a completed service, please notify us within the timeframe specified for that particular service (see sections below). We will discuss your concerns and, at our discretion, may offer to re-clean or re-do the specific area(s) of concern at no additional charge as our primary remedy.

  • Non-Refundable After Completion: Once a service has been completed to the agreed-upon standards (as per service checklists, quotes, or industry standards for that service type) and any agreed-upon rectification has been performed or offered, the fee for that service is generally non-refundable.

  • Circumstances Not Warranting Refunds: Refunds are typically not provided if dissatisfaction is due to:

    • Unrealistic expectations not aligned with the agreed scope of service or the inherent limitations of the service (e.g., permanent stains, pre-existing damage).

    • Issues arising from the property's underlying condition.

    • Client-imposed limitations (e.g., restricted access, refusal to move items, client-supplied products causing issues).

    • Failure to adhere to client obligations as outlined in the specific service Terms and Conditions.

    • Normal re-soiling or changes that occur after service completion.

    • The service being completed as agreed, even if the client changes their mind about needing the service post-completion.

2. Refund Policy for Dropshipping Products

Products sold on our e-commerce site (www.tfninc.net) that are fulfilled via a dropshipping model are subject to the following:

  • Defective, Damaged, or Incorrect Items:

    • If you receive a product that is defective, damaged in transit, or not the item you ordered, please contact us at tfnhousekeeping@gmail.com within 14 days of receiving the item.

    • You will need to provide your order number, a clear description of the issue, and photographic/video evidence.

    • We will liaise with our third-party supplier to facilitate a resolution, which may include a replacement, a partial refund, or a full refund (including shipping costs for the defective/incorrect item), according to the supplier's policy.

    • Do NOT return items directly to The Friendly Neighbors Inc. unless specifically instructed by us. We will provide return instructions, which will likely involve returning the item directly to the supplier.

  • Change of Mind / Other Returns:

    • Returns for reasons other than defects, damage, or incorrect shipment (e.g., "change of mind") are subject to the specific return policy of the third-party supplier for that product.

    • Many dropshipping suppliers do not accept returns for "change of mind."

    • If a supplier does accept such returns, you will typically be responsible for all return shipping costs, and a restocking fee may be applied by the supplier. The item must usually be returned in its original, unopened, and unused condition.

    • Please contact us before attempting any such return to determine if it's possible and to receive instructions.

  • Refund Processing: Approved refunds for products will be processed back to your original method of payment typically within 7-14 business days after the supplier has received, inspected, and approved the returned item. Original shipping costs are generally non-refundable for "change of mind" returns.

  • Non-Returnable Items: Certain items may be non-returnable as per supplier policy (e.g., perishable goods, custom products, personal care items, sale/clearance items).

3. Refund Policy for Specific Cleaning & Organizing Services

3.1. Residential Cleaning (One-Time)

  • Service Quality Guarantee: If you are not satisfied with any aspect of your one-time residential cleaning, please notify us within 24 hours of service completion.

  • Rectification: Our primary remedy will be to dispatch a team to re-clean the specific area(s) of concern at no additional charge, as soon as practically possible.

  • Refunds: Refunds are not typically provided for completed one-time residential cleaning services. If rectification is not possible or does not resolve the issue to a reasonable standard (considering the scope of service booked), a partial or full refund may be considered at our sole discretion.

3.2. Residential Cleaning Subscription

  • Individual Cleans within Subscription: Each cleaning visit under your subscription is subject to the same Service Quality Guarantee as our one-time residential cleaning (notify within 24 hours, rectification as primary remedy).

  • Subscription Cancellation & Refunds:

    • You may cancel your residential cleaning subscription at any time by providing us with written notice or processing the cancelation through the “www.tfni.net” website.

    • If you have pre-paid for a subscription period (e.g., monthly, quarterly) and cancel before the end of that period, you may be eligible for a prorated refund for any full, unused cleaning sessions remaining in the pre-paid period, minus any discounts applied for the subscription commitment.

    • No refunds will be provided for services already rendered.

    • If cancellation occurs mid-way through a discounted period (e.g., first 3 months at a special rate), previously rendered services may be retroactively charged at the standard one-time cleaning rate before any prorated refund is calculated.

3.3. Vacation Rental Turnover Cleaning

  • Service Quality Guarantee: As per our Vacation Rental Cleaning Terms and Conditions, if you or your incoming guest are not satisfied with any aspect of the turnover cleaning, please notify us within 12 hours of service completion, or before the next guest checks in, whichever is sooner. Photographic evidence is helpful.

  • Rectification: We will, at our discretion, either dispatch a team to re-clean the specific area(s) of concern at no additional charge as soon as practically possible, or offer another appropriate remedy.

  • Refunds: Once a Turnover Service has been completed to the agreed-upon standards (as per the "Vacation Rental Turnover Checklist" and any specific agreements), the fee for that service is non-refundable. This is crucial due to the time-sensitive nature of guest arrivals.

3.4. Deep Cleaning Services

  • Service Quality Guarantee: If you are not satisfied with any aspect of your deep cleaning service, please notify us within 24 hours of service completion.

  • Rectification: Our primary remedy will be to re-clean the specific area(s) of concern. Given the comprehensive nature of a deep clean, it's important that expectations are aligned with the detailed scope agreed upon.

  • Refunds: Refunds are not typically provided for completed deep cleaning services. The value of a deep clean lies in its thoroughness, and we will work to ensure the service meets the high standards promised. If rectification is not possible or does not resolve the issue to a reasonable standard (considering the scope of service booked), a partial or full refund may be considered at our sole discretion.

3.5. Move-In / Move-Out Cleaning

  • Service Quality Guarantee: If you are not satisfied with any aspect of your move-in/move-out cleaning, please notify us within 24 hours of service completion, ideally before you hand over keys or complete your property transaction.

  • Rectification: We will address any specific areas of concern by re-cleaning them.

  • Refunds: Move-in/move-out cleans are designed to prepare a property for a change of occupancy. Once the service is completed to a professional standard, refunds are generally not provided. We aim to ensure the property meets the cleanliness standards expected for such transitions. If rectification is not possible or does not resolve the issue to a reasonable standard (considering the scope of service booked), a partial or full refund may be considered at our sole discretion.

3.6. Unpacking & Organizing Services

  • Service Nature: Unpacking and organizing services are often collaborative and based on achieving an agreed-upon vision for your space. Success is often measured by progress and adherence to the plan discussed.

  • Hourly Services: If booked on an hourly basis, fees for hours already worked are non-refundable. We encourage ongoing communication during the service to ensure you are satisfied with the direction and progress.

  • Project-Based Services: If booked as a fixed-price project, satisfaction will be based on the completion of agreed-upon tasks and objectives.

  • Concerns: If you have concerns about the service, please discuss them with our team as soon as they arise, or within 24 hours of a session's completion, so we can make adjustments or address issues promptly.

  • Refunds: Refunds are generally not provided for time spent or project milestones completed. Our focus will be on working with you to achieve your organizational goals.

3.7. Power Washing Services

  • Service Quality Guarantee: As per our Power Washing Service Terms and Conditions, if you are not satisfied with any aspect of the power washing, please notify us within 24 hours of service completion, providing specific details and photos if possible.

  • Rectification: We will evaluate your concerns. If the issue is due to a deficiency in our workmanship (and not due to limitations outlined in our Power Washing T&Cs, such as pre-existing surface conditions or types of stains power washing cannot remove), we may re-clean the specific area(s) or offer another appropriate remedy.

  • Refunds: Once a power washing service has been completed to agreed-upon standards (or to a reasonable standard of professional power washing, considering the inherent limitations of the service), the fee is non-refundable. If rectification is not possible or does not resolve the issue to a reasonable standard (considering the scope of service booked), a partial or full refund may be considered at our sole discretion.

4. How to Request Rectification or Discuss a Refund

To report a concern with a service or product, or to inquire about a refund, please contact us as soon as possible within the timeframes specified above:

Please provide your name, service/order date, order/invoice number (if applicable), and a clear description of your concern. Photographic evidence is often very helpful for service-related issues.

5. Processing of Approved Refunds

If a refund is approved by The Friendly Neighbors Inc., it will typically be processed within 14-30 business days to the original method of payment. The exact timing may depend on your bank or payment processor.

6. Cancellation Fees

Please refer to the specific Terms and Conditions for each service regarding cancellation policies and any applicable fees for late cancellations or lock-outs. Cancellation fees are generally non-refundable.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services or purchase of products after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Information

If you have any questions about this Refund Policy, please contact us:

The Friendly Neighbors Inc. 21801 Siletz Hwy, Siletz, OR, 97380 tfnhousekeeping@gmail.com 541-270-9565

bottom of page